Revistes Catalanes amb Accés Obert (RACO)

Trust in Management under Post-bureaucratic Conditions: The Case of Finnish Civil Servants

Jaakko Koivumäki, Pasi Pyöriä


The Finnish state administration has recently undergone a wave of reforms
towards decentralized decision-making and increased flexibility in organizing work.
Traditional bureaucracy, however, has its virtues. Based on a survey and qualitative
interview material, the results presented in this paper indicate that many characteristics
of bureaucracy, such as well-defined work roles and hierarchical control, facilitate trust
among employees. In contrast, the current post-bureaucratic model of organizing work
may increase insecurity and decrease trust.

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