Revistes Catalanes amb Accés Obert (RACO)

Independent e-learning offers in Tourism and Hospitality. In search of a map and possible quality indicators

Maurizio De Rose, Elena Marchiori, Nadzeya Kalbaska, Lorenzo Cantoni

Resum


E-learning offers in the tourism and hospitality sector have been investigated, recently and four main types of courses have been identified, according to their provider: Academic,
Destination Management Organizations, Corporate, and Independent. While for other types several studies are available, there is a lack of research when it comes to the online independent courses. This study focuses on e-learning courses issued by independent providers: they include training offers of very different nature, e.g.: language trainings for waiters, food and wine matching courses, sustainability communication training, cooking
for celiac people, etc. The results of this exploratory study provide an initial map of such educational offers; it discusses also some inferential indicators of satisfaction expressed by the users on social media, which may provide
useful insights for the identification of possible quality indicators of tourism-related online independent courses.

Text complet: PDF (English)