Revistes Catalanes amb Accés Obert (RACO)

Factors influencing purchase intention towards consumer-to-consumer e-commerce

Muhammad Dachyar, Liska Banjarnahor


Purpose: This study explores factors that influence consumer’s purchase intention at three
consumer-to-consumer (C2C) e-commerce companies in Indonesia.
Design/methodology: 5 Expert opinions are used to determine the indicators of each factor
and the Structural Equation Modelling (SEM) method is used to analyze the empirical data of
400 respondents for each company.
Findings: It is found different significant factors that influence customer’s purchase intention
in each company. Trust and risk are found to be significantly effect purchase intention in
Company A. Meanwhile, the other two companies, perceived usefulness proved to be significant
in Company B and benefit significantly effect consumer purchase intention in Company C.
Originality/value: This study represents purchase intention in the consumer-to-consumer ecommerce
by investigating three case study using technology acceptance model as a guiding

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