Revistes Catalanes amb Accés Obert (RACO)

Relationships between the dimensions of organizational justice and students’ satisfaction in university contexts

Cristian Castillo, Vicenç Fernández Alarcón

Resum


Purpose: Identify the relationships between the organizational justice dimensions and the
students’ satisfaction.
Design/methodology: It has embraced a quantitative methodological approach, where we
chose the individual questionnaire as a tool of data collection.
Findings: We found a positive relationship between satisfaction of university students and the
distributive justice, informational justice and personal justice. However, this relationship not
exists with overall procedural justice. Also, we identified a relationship between the procedural
justice and interactional justice (personal and informational justice) in university contexts.
Research limitations/implications: The sample of this study is from a small number of
Spanish universities, therefore, the conclusions must be generalized with caution.
Practical implications: We established foundations between the perceived justice of university
students and their satisfaction, stating early relationships for expansion in future research. With
them, the lecturers and the chancellor could manage the course taking into account aspects that
it could harm the satisfaction of their students. So, they could look for other alternatives.
Originality/value: We introduced the organizational justice context in the university context
and we related it with the satisfaction of university students. So, it stimulates discussion and
reflection about the experience of the higher education students and give the foundations to understand how some lecturers and professors’ decisions and actions affect the students’
satisfaction.

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