Revistes Catalanes amb Accés Obert (RACO)

Innovación de procesos en la gestión turística: una revisión de la literatura

Irma Elia Damian, Manuel Francisco Suárez-Barraza


Purpose: Identifying gaps in the academic literature regarding three great
management topics: Process Innovation, Tourism Management and Process Innovation
in Tourism Management in order to establish the conceptual framework and identify
future lines of research.
Design/methodology: For this research, a systematic review was conducted on items
obtained from accredited databases recognized as EBSCO, OECD, among others, the
literature on Process Innovation, Tourism Management and Process Innovation in
Tourism Management.
Findings: As a result of this review the opportunity for academic research was
identified, this due to a theoretical gap which exists on the subject of Process
Innovation in Tourism Management.
Research limitations/implications: For the realization of this research the databases
used were: EBSCO, Emerald, OECD, ProQuest and Scientific Research. The authors are
aware that there may be other papers of the subject that were not considered in this
Practical implications: Following this research the road to research other issues is
opened, such as: what impact does it have and how do Process Innovations in Tourism
Management are carried along in organizations belonging to Sector Originality/value: The knowledge of how process innovation in tourism management
occurs in hospitality organizations gives a better understanding and comprehension of
this subjects opening the possibility, for other organizations, of adopting and adapting
them in areas related to customer satisfaction, improvement of the image of the
organization and quality of the service offered.

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