Revistes Catalanes amb Accés Obert (RACO)

La formación en sistemas de servicios: nuevos retos a través de la Ciencia en Gestión e Ingeniería de Servicio

María Luz Martín Peña, Esperanza Marcos Martínez, Valeria de Castro Martínez, Eloísa Díaz Garrido


Purpose: Services dominate developed societies. The deployment of these processes has contributed servitization, adding services to products traditionally offered by the company. Thus, the aim of this paper is to link the services development and servitization with instruction needs in this area and to analyze the educational experiences in Science, Management and Engineering Services internationally, offering an analysis of academic and professional interest.

Design/methodology/approach: An international review of Science, Management and Engineering Services discipline is established. The object of study of this discipline is the service, understood as the interactive process of value creation between the supplier and the user

Findings and Originality/value: The work shows services and servitization omnipresence in developed economies. It detects the need for specific teaching in the services field. It identifies the educational offer in form of Degree and Master in different countries. It relates the development of Service Science, Management and Engineering courses in these countries with the development degree of the services sector in terms of contribution to GDP.

Practical implications: This work provides practical evidence about the way in which servitization process is into academia, introducing a new discipline named Science, Management and Engineering Services. Different stakeholders are deeply interested in its development (academia, business, and governments).

Originality/value: The course in the Science, Management and Engineering Services has outstanding academic and professional interest. It detects that specific courses in Service Science is an issue to be tackled in order to understand and promote servitization process.

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