Revistes Catalanes amb Accés Obert (RACO)

The conflict in mobbing. Triggers and resolution

Marina Parés

Resum


The purpose of this article is to contribute to the knowledge of conflict within the phenomenon of moral harassment at work, with the aim to promote the elimination of the exercise of these violent practices within organizations. In this article, apart from paying special attention to the definition of this phenomenon, we are interested in knowing the conditions that foster the emergence of this conflict, and we bring new contributions.We analyze the conflict phase of the mobbing process at work, since we understand that the resolution will be determined by the moment in which it will be tackled. We reflect on the conditions that make it happen within companies and, finally, we state what we consider to be contributions and challenges for the studies to come about this conflict called “mobbing”.

Paraules clau


moral harassment, mobbing, conflict in organizations

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