Revistes Catalanes amb Accés Obert (RACO)

La comunicación institucional y de servicios. Las páginas web municipales de las capitales de provincia españolas

Mª del Mar Rodríguez

Resum


Computing has taken the chief role in the society during recent years and has compelled the diferent institutions that shape our society to adapt to the new situation. In the area of public Administration is notable the modernization and adaptation process started by the local institutions which are closer to the citizens: the city councils. In this period full of changes, the new information and communication technologies take the main role and lead us to a new local Administration where limits of time and space disappear. There is a change in the way services are offered and in the relationship between citizens and their city councils. In this investigation the authors have studied if the municipal webs are operative and functional allowing people to transact and to manage official documents without presenting oneself at city council.

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